We want you to feel confident when purchasing from Snappy Wireless. Eligible products may be returned within 14 days of delivery or pickup.
Return Requirements
To qualify for a return:
• The return must be requested within 14 days of delivery or pickup.
• The product must be returned in its original condition.
• All included accessories, components, manuals and packaging must be returned.
• Proof of purchase is required.
• Any passwords, accounts, activation locks or personal information must be removed before the product is returned.
Products that are damaged, altered, missing components or returned in a condition different from when they were sold may not qualify for a refund.
Before Returning a Product
Please contact Snappy Wireless before sending or bringing back a product. Include your order number, the product being returned and the reason for the return.
Do not ship a return until you have received return instructions.
Exceptions
Final-sale products, clearance products marked as final sale, gift cards, downloadable products, opened software and certain hygiene-sensitive products may not be returnable unless required by applicable law.
Refunds
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund after it has been issued.
If You Receive the Wrong or a Defective Product
Contact us as soon as possible with your order number and a description of the issue. We will review the situation and provide the appropriate next steps.
Nothing in this policy limits any rights available under applicable consumer-protection laws.