Are your products tested?
Unless stated otherwise in the listing, pre-owned electronics are inspected and tested for their essential functions before being listed. Please review the individual product page for its exact condition and any disclosed issues.
Are all products new?
No. Snappy Wireless may sell new, open-box and pre-owned electronics. The applicable condition should be identified on each product page.
Will I receive the product shown in the photographs?
Whenever possible, the photographs show the actual product available for purchase. Please read the listing carefully and contact us if you need clarification.
What accessories are included?
Only the accessories listed in the product description or identified as included are supplied. A charger, cable, original box or manual is not included unless stated.
Do you offer free shipping?
Orders of $100 CAD or more qualify for free standard shipping within Canada. Shipping charges for smaller orders are calculated during checkout.
Can I pick up my order?
Local pickup is available for eligible orders. Please wait for confirmation that your order is ready before visiting the pickup location.
Bring your order confirmation and valid government-issued photo identification when collecting your order.
How can I track my shipment?
When tracking is available, the tracking details will be sent to the email address used when placing the order.
What is your return policy?
Eligible products may be returned within 14 days of delivery or pickup. The product must be returned in its original condition with all included accessories, components and packaging. Please review our Returns & Refunds page for complete details.
What should I do if my order arrives damaged or incorrect?
Contact us as soon as possible through our Contact Us page. Include your order number, an explanation of the issue and clear photographs when appropriate.
How quickly will you respond?
Messages are reviewed during regular business hours. Response times may vary during weekends, holidays and busy periods.
Can you hold a product for me?
Products are generally available on a first-come, first-served basis. Placing an order is the best way to secure an available item unless another arrangement has been confirmed.
Can I cancel an order?
Contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has been shipped.
How do I contact Snappy Wireless?
Visit our Contact Us page and submit the contact form. If your question relates to an order, include your order number.